Do you know what business process is?

Before we understand what “business process” is, we first need to understand what “process” is.

What is process? It is a series of logically related tasks that, when performed, produce expected results.

What is a business process? It is end-to-end work that delivers value to customers, supporting / managing other processes, providing a view of sequence and flow.

That’s it! Make it happen to deliver customer value.

You can generate value through:

– Knowledge of how the process works;

– Continuous improvement;

– Technology as an enabler of new ideas.

Do you know what business process is?

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