Before we understand what “business process” is, we first need to understand what “process” is.
What is process? It is a series of logically related tasks that, when performed, produce expected results.
What is a business process? It is end-to-end work that delivers value to customers, supporting / managing other processes, providing a view of sequence and flow.
That’s it! Make it happen to deliver customer value.
You can generate value through:
– Knowledge of how the process works;
– Continuous improvement;
– Technology as an enabler of new ideas.